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Our Customer Services Representatives are here to ensure your shopping experience at Regent Mall is a pleasurable one.
We are happy to lend a hand anyway we can. Visit our Guest Services located in the entrance next to Merle Norman or call us at 462-0350 or fax us at 460-8927.
We are excited to provide you with the services listed below to assist you while visiting Regent Mall.
Coat Check
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Gift Packaging
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Gift Cards
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Baby & Me Room/Family Washroom
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Strollers & Wheelchairs
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First Aid Kit
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Bicycle Racks (Seasonal)
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Mall Directories
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Regent Mall Walking Club
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Security
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Fax & Photocopy
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In-Mall Paging
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Lost & Found
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Play Area
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Visitor/Tourist Information
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Crabbe Mountain Gift Certificates (Christmas)
Coat Check
For just $1.00 you can shop in comfort. Check your coat at Guest Services and shop until you drop.
Gift Packaging
At Guest Services we provide Gift Packaging for your gifts at a nominal charge. We use many different colours of bags and tissue paper and lots of ribbon to dress up that special gift. For Small Gifts the cost is $2.00, for Medium $3.00, and for Large Gifts the cost is $4.00.
Why do it yourself when we can help?
Gift Cards
The Cadillac Fairview Shop! Card is available in denominations from $10 to $500 by Cash, Debit, VISA or Master Card.
There's never been anything quite like the shop! card - available exclusively at Cadillac Fairview shopping centres. Now you can give your family and friends the gifts they've always wanted. The shop! card can be redeemed for just about anything at over 4,000 fine stores in over 25 of the most renowned shopping centres across Canada.
Available at Guest Services. Now accepted at Sears & Toys R Us.
Baby & Me Room/Family Washroom
Regent Mall's Baby & Me Room is available to parents as a place where they can feed and change their infant in a private and comfortable atmosphere. Regent Mall also provides our guests with complimentary baby wipes and emergency diapers (available at Guest Services or Mall Administration). Pick up key at Guest Services.
Conveniently located next to our Baby & Me Room is our Family Washroom for families with small children or guests with special needs. It is wheelchair accessible and has a change table.
Now with two locations to serve you better. Our original location next to the public washrooms near Reitman's and our new location at our Guest Services Centre. Stop by and check out the child size potty. It's a sight to see.
Strollers & Wheelchairs
Complimentary for guests on a first come first served basis.
For our young guests, we offer single, double and infant strollers with shopping bags attached. Please sign in with Guest Services and you and your little shopper(s) will be on your way to shop in comfort.
Our three wheelchairs are available for use during regular retail hours.
Please return strollers and wheelchairs to Guest Services, so other guests can enjoy them as they shop.
First Aid Kit
Guest Services works in partnership with our Security Team to ensure the safety of your visit is a priority. We can provide you with a band-aid for scratches or an ambulance for emergencies.
Bicycle Racks (Seasonal)
For your convenience, we have seven bicycle racks strategically placed around our centre. Look for them at these entrances:
Bluenotes
Chapters (near Empire Theatres)
New York Fries
Regent Mall Main Entrance (near Payless Shoes)
Ricki's (near Sears)
Smitty's
Toys R Us
Mall Directories
Our Guest Service staff are here to help you find the shop or services you are looking for. Stop by and pick up a Mall Directory. This complete listing of Mall Merchants will help you plan your shopping trip.
Regent Mall Walking Club
Get fit today in our climate controlled environment.
Regent Mall Walkers walk all mall hours. Walking Club meetings are held a couple of times a year with great prizes, coffee/muffins and guest speakers.
To get more information or to join, visit Guest Services today.
Security
Your safety is important to us.
If you require Security assistance, visit Guest Services and they will promptly contact Security for you.
In-Mall Paging
Can't find your shopping mates? Our Customer Service Representative will be happy to use our in-mall paging system to reunite you with friends and family.
Lost & Found
Regent Mall receive a variety of items in our lost and found daily. We want to return these items to their rightful owners.
If you have misplaced something, simply give us a call or drop by the mall office and we will have a look to see if we have your item.
Please note, Sears, Wal-Mart, Empire Theatres and Toys R Us have their own lost and found departments.
Play Area
So your children enjoy the shopping experince too, Regent Mall offers a play area full of activities to keep your little ones entertained!
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